The Baby Atelier - Shipping & Returns
Shipping & Handling Fees
Within India – We offer shipping as listed below:
International – For international orders there is a nominal charge based on the products and country we ship to. Further note, you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you accept the order.
Shipping & Timelines
Shipping estimate will be provided at the time of checkout. It will depend on the products purchased and location it needs to be shipped to. Typically your order will reach you within 10 days of confirmation if domestic and within 15 days to reach you if international. Expedited shipping will be offered for additional costs. As soon as we ship your order, we will send you a confirmation by email and also share the courier tracking details so you know when to expect it.
We back our products 100%. If you are unhappy for any reason, please contact us so we can make things right. In case of a return, you may choose any other item of the same value or more. We offer refunds only if the item has a manufacturing defect.
To be eligible for a replacement/return:
- You must inform us within 48 hours of receipt and return it within 10 days
- Your item must be unused and the labels as well as packaging intact
Please note that replacements/returns are not accepted if:
- The return request is made outside the specified time frame
- The product has been shipped internationally (outside India)
- Products that have been personalized
Please send us an email within 48 hours of receiving your product to firstname.lastname@example.org. Include your order number and description of the issue. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you.Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us. We will send you a detailed email with instructions. Replacements/returns are to be shipped at the expense of the buyer. On receipt of the product in original condition, we will refund the full amount including shipping charges. ( We will not be able to pay for duties and taxes if applicable) back to your account in 15 to 25 working days
You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by emailing us at email@example.com with your order details as soon as possible as orders are sometimes shipped immediately.